i make the internet work.
you're welcome
I look back upon the nearly half-decade I spent with Rackspace, training and coaching and working with the support floor, surrounded by hordes of techs providing fanatical support to Rackspace's customers, just about every day.
Helping, at Rackspace, didn't end with just the customers.
Rackers support other rackers, and other local San Antonio businesses, and local cultural organizations, and local social groups, and anyone who needs their support. Rackspace is the kind of place that doesn't turn away a hungry passer-by, when they're having their corporate BBQ events. They welcome the opportunity to assist.
Rackers are like that. That's why i love them all as much as I do. I'm proud to have been a Racker. I'm proud to STILL call myself a Racker, today. That's how much one good company helps.
I'm not on the support floor with Rackspace anymore, but I'm still helping their customers. I help anyone, really, who needs my help, if I can possibly manage it. That's how I roll.
I get calls occasionally from my old customers, now, asking how I'm doing. Wow. They remembered me. Me. Just some guy who helped them fix their website.
That's why I do customer support. Because people reach out, a decade later, just to thank me for having helped them, way-back-when. Because it mattered. And I helped. When it mattered.
That's why I do customer support.
